Every patch is produced specifically for your order, so we're not able to offer general returns for buyer's remorse the way an off-the-shelf product might.
Every order includes a free digital proof before production and a manual quality check before shipping — we want it right before it ever leaves our facility.
If your patch arrives with a defect or doesn't match your approved proof, contact us within 7 days with a photo and we'll provide a free remake or a credit toward a future order.
You can cancel or change your order at no cost any time before you approve your digital proof. Once production begins, we generally can't stop or refund it.
Fully custom patches, once produced correctly to your approved specifications, are not eligible for return or refund.
Email hello@anvilandthread.com with your order number, a description of the issue, and a photo — we typically respond within one business day.
Our team is happy to walk through any of this in plain terms.